Our latest performance information
We are committed to delivering the very best services to our residents. We regularly monitor our performance in a number of areas to make sure we continue to meet the high standards required by our residents.
Our repairs and maintenance service
June 2008
| Service measured |
Result as percentage |
Target as percentage |
| Emergency repairs completed within 24 hours |
100% |
98% |
| Urgent repairs completed within 6 days |
98% |
95% |
| Routine repairs completed within 30 days |
97% |
95% |
| Repairs completed during the operative's first visit |
92% |
85% |
| Resident's satisfied with the planned maintenance works to their home |
98% |
80% |
Complaints and compliments
July 2008
During July 2008 we received 62 complaints, with 58 cases successfully dealt with at stage one of our complaints process. We received 2 compliments.
| Service measured |
Result as percentage |
Target as percentage |
| Customers satisfied with the complaints process |
64% |
50% |
| Customers satisfied with the complaints outcome |
50% |
50% |
| Complaints responded to within agreed timescales |
100% |
85% |
Anti-social behaviour
June 2008
During June 2008 we received 90 reports of anti-social behaviour.
|
Service measured
|
Result as percentage |
Target as percentage |
| Customers happy with the way we dealt with their report of anti-social behaviour |
72% |
80% |
|